Shopping Guide – NIGAOE PETS

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Shipping charges

Nationwide flat-rate shipping is 300 JPY

(Free shipping if the total amount of one time bill is 6,700 JPY or more)


「About Shipping」

Shipping companies: Japan Post, DHL,FedEX

(Varies depending on the item.) 


「Delivery time」

 Approximately 2~3 weeks from order

Each piece of digital art is produced by hand. In the event of a rush of orders, please note that you may have to wait longer than the above mentioned number of days. Please be aware of this before making your purchase. If you are unable to receive your package due to a long absence, incomplete address, etc., and the item is returned to our company, the return shipping costs will be transferred and the package will be shipped again. 

Each piece of digital art is produced by hand.

In the event of a rush of orders, please note that you may have to wait longer than the above mentioned number of days.

Please be aware of this before making your purchase.

If you are unable to receive your package due to a long absence, incomplete address, etc., and the item is returned to our company, the return shipping costs will be transferred and the package will be shipped again.


「Payment Methods」

Credit card (VISA, JCB, Master, Amex)

Pay Pal

Shop Pay

Apple Pay

Google Pay

are available.


「Returns and Exchanges」

As a general rule, we do not accept returns.

Only if the received item is damaged beyond repair or stained beyond repair, it can be exchanged for a new item.

Please contact us within 3 days of receiving the product.

We will exchange it for a good or correct ordered product.


「We do not accept returns or exchanges in the following cases」

・Merchandise that has been in our warehouse for more than 3 days after arrival.

・Products that are damaged or stained due to the customer's negligence

・Returns and exchanges due to the customer's own reason, such as a different image or wrong size.