Shipping Policy – NIGAOE PETS

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Ordered items will be delivered by the delivery company.

The delivery method will be automatically determined based on the size and shape of the product.


Shipping fee: 300JPY (tax included) 

Required delivery time: 1~3 weeks from the date of order.

Date and time: Not available


「About delivery time」

Please note that there may be delays in shipping due to production delays at the factory, delivery delays caused by imports, busy warehouse operations, etc. Delivery may take longer in some areas such as Okinawa and remote islands.


「Regarding missing address and long-term absence」

If you are not at home, the delivery company will post a notice of absence in your mailbox. Please pick up your package within the storage period indicated on the notice. If the storage period is exceeded or the address is unknown, the merchandise will be returned to our store.

Please note that we may not be able to redeliver the returned items.


「About International Shipping」

We can deliver not only to Japan but also to all over the world.


「About Gift Shipping」

It is possible to set a delivery address other than your home.

We do not offer gift wrapping service.